Refund policy
Full refund
You receive a complete refund if:
- We do not deliver your documents within 24 hours of a cleared payment.
- The booking reference we supply does not verify on the relevant supplier’s system and we cannot reissue a working one within 24 hours of you telling us.
- You were charged twice for the same order.
- You cancel before we have created the booking. Email immediately, typically a short window.
No refund
Once a valid, verifiable booking has been delivered, the fee is non-refundable. The work is complete and the cost is incurred at that point. In particular there is no refund for:
- A visa refusal or an application withdrawn for any reason, unless the booking we supplied failed verification. If the PNR did not resolve on the airline’s system, that is covered above and you are refunded in full.
- Cancelled travel plans, or a change of mind after delivery.
- Details you supplied incorrectly. We will reissue with the correction at half the original price.
- Refusal of the document by an authority for reasons unrelated to its validity.
How to request one
Email support@visaflighttickets.com with your order reference and what went wrong. We aim to decide within 48 hours. Approved refunds return to the original payment method and usually appear within 5–10 business days, depending on your bank.
Chargebacks
If you believe a refund is owed, contact us first. We will almost always resolve it faster than your bank can. Raising a chargeback on a delivered, verifiable booking will be contested with the delivery record and verification log.