Cancellation policy
The short version
You can cancel free of charge at any point before we create the booking. Because we work fast, that window is short: orders are usually fulfilled within 30-60 minutes of payment, so in practice you have about 30 minutes. Once a valid, verifiable booking has been delivered, the order cannot be cancelled, because the thing you paid for has been produced.
How to cancel
- Email support@visaflighttickets.com or message us on WhatsApp.
- Quote your order reference (it looks like VFT-001234 and is in your confirmation email).
- Write “cancel” in the first line so it is not missed in a queue.
We confirm the cancellation in writing. Until you have that confirmation, treat the order as live.
Cancellation windows
| When you cancel | What happens |
|---|---|
| Before the booking is createdUsually within 30 minutes of ordering | Cancelled in full. Nothing is charged, or a full refund is issued. |
| After delivery of a working document | Cannot be cancelled. The document has been produced and the reference is live. |
| After delivery, but the reference does not verify | Not a cancellation. We reissue, or refund you in full. See the refund policy. |
Refunds after a cancellation
- Refunds go back to the original payment method. We cannot redirect a refund to a different card, account or UPI ID.
- We initiate the refund within 2 business days of confirming the cancellation.
- Your bank or card issuer then takes 5 to 7 business days to post it. That part is outside our control, and we will give you the reference so you can chase it if it is slow.
- No cancellation fee is deducted.
If we cancel
We may cancel an order and refund you in full if we cannot source a booking on the route or dates you asked for, if the traveller details are incomplete and we cannot reach you, or if we believe the order is fraudulent. You are told why, in writing, and refunded on the same terms above.
Read alongside the refund policy and the terms of service.